Company Policy


1. We strive to provide the best quality, value & service to meet the needs of our customers as defined in the Sales of Goods Act S14(2), Consumer Protection (Fair Trading) Act and Lemon Law.

2. We provide insurance cover note (AVA Insurance Pte Ltd) to our customer upon purchase, in order to protect customers who have made pre-payments, including but are not limited to packages, gift vouchers, and membership fee to my business.

3. Complimentary services/ Gift Vouchers are not covered under insurance AVA insurance Pte Ltd.

4. The AVA insurance and prepaid packages are valid for 2 years from the date of purchase & the maximum insurance per certificate will be $10,000. The insurance will compensate spa customers for un-utilized package value in the event of spa closure.


5. We will honour all prices stated in the spa menu, shelf talker, advertisement & promotion which includes 7% GST.

6. We will display discounted price clearly in the premise.

7. We do not over or under charge and we ensure correct change is given to the customers.

8. We will inform and seek customer approval in advance, for any additional services and top up services or upgrade of product.

9. We will honour the prices quoted at the time of booking for treatments & spa packages & other related services.

10. We accept original spa vouchers issued by our Company, which must be presented prior to treatment. We do not honour any vouchers that are expired within the 6 months validity as stated clearly.

11. We accept payment modes in cash (SGD), Nets, Visa, Master & American Express.

12. We offer a 5 working days cooling period, (excluding Saturday, Sunday & public holidays) during which you may request for a full refund for all fully/partially paid packages, un-utilised vouchers and unused products purchased.

13. We will only offer to refund partial payment of the deposit paid for packages purchased if the transaction is cancelled within one month. For transaction cancelled after one month, no refunds will be made. We do not accept deposits for any appointments/reservations made.

14. We allow packages to be transferable or exchangeable for products/ services, after the 5 working days cooling period (excluding Saturday, Sunday & public holidays). The payee can request for refund on *valid medical grounds. *Requires supporting medical documentation as proof. (There will be a 10% admin charge on initial package purchase & used treatment will be reverted to a la carte value).

15. All refunds may be made via cheque, interbank transfer (or credit card reversal) within 14 working days (excluding Saturday, Sunday & public holidays).


16. We do not perform pressure selling, any other selling activities or any form of selling tactics by the therapist during treatments & in the treatment room.

17. We serve both male & female customers.

18. Service guarantee is to provide (e.g change of therapist within the first 10 min of treatment)

19. We are committed to ensuring all customers’ data are strictly private & confidential and are solely for the purposes of completing sales transaction unless the customer consents to the collection, use, access, transfer, storage and processing of their personal data for other purposes.

20. Our therapists are trained not to carry mobile devices during working hours. We are committed to our therapist being formally trained to meet training standards in accordance with prevailing CAT 1 requirement stipulated by the Licensing Authority