Company Policy

Spa Esprit (“we” or “our”) is GST-registered under 201912901H. All prices stated in our spa menu, shelf talkers, advertisements, and promotions are inclusive of the prevailing GST.
We are committed to offering goods and services of satisfactory quality in accordance with Section 14 of the Sales of Goods Act 1979, the Consumer Protection (Fair Trading) Act 2003 and the Lemon Law.
Discounted prices are clearly displayed in-store at the relevant Spa Esprit outlet.
We are committed to ensuring accurate billing and that the correct change is always given to customers.
Additional charges may apply for any additional services, top-ups, or product upgrades not included in the original package. Customers will be informed in advance of any such top-ups or upgrades (including the additional charges) before such additional services or products are rendered or sold (as the case may be).
We will honour prices quoted at the time of booking for treatments, spa packages, and other services.

We accept original spa/gift vouchers issued by Spa Esprit, which must be presented to Spa Esprit’s staff before the start of treatment.
Subject to any additional terms and conditions applicable to vouchers as communicated by or on behalf of Spa Esprit to customers from time to time, spa/gift vouchers issued by Spa Esprit:
- will not be honoured past the relevant expiry date;
- are non-replaceable if lost;
- are non-refundable and cannot be exchanged for cash; and
- cannot be used with other promotions or discounts.

The validity period assigned to any package is final and cannot be changed. Requests for extensions will not be entertained.
All packages purchased from Spa Esprit must be used at Spa Esprit outlets in Singapore. Such packages are not transferable to other brands under Spa Esprit or any of its related corporations.

All packages and/or products purchased with the package (whether paid upfront or by instalments) are subject to a five-working-day cooling-off period (excluding Saturdays, Sundays, and public holidays) commencing from the start of the applicable validity period (the “Cooling Off Period”). A full refund will be granted for any change of mind during this period, upon submission of a written request to Spa Esprit provided that no part of the package or products has been used or redeemed and (in the case of products) they are returned in their original, unopened packaging.
For clarity, refund requests submitted after the Cooling Off Period, or after any part of the package or products has been utilised, will not be accepted under any circumstances.
All refunds will be processed via cheque, interbank transfer, or credit card reversal within 14 working days (excluding Saturdays, Sundays, and public holidays).

Customers with scheduled appointments for any treatments or services at any Spa Esprit outlet must notify the respective outlet of any cancellations at least 5 hours in advance either by phone or email and receive a confirmation from our staff. Such cancellation shall be deemed to take effect upon the issuance of a cancellation confirmation from or on behalf of Spa Esprit to the customer.
In the event of a failure to provide a notice of cancellation in time, Spa Esprit reserves the right to deduct the full value of the scheduled treatment(s)/service(s) from the customer’s existing package(s); or require full payment for the treatment(s)/service(s) booked from the customer, due to loss of revenue from the blocked time slot.

Customers may share feedback or concerns via customercare@spa-esprit.com.
If any issues are not resolved with Spa Esprit within 21 days of the complaint, customers may consider alternative forms of redress, such as via CASE Mediation Centre.

We do not engage in any selling or promotional activities or any form of selling tactics during treatments or in the treatment rooms.
We offer services and facilities to both male and female customers.
We guarantee our service standards. If service is unsatisfactory, customers may request a change of therapist.
All therapists are formally trained and meet training standards in accordance with the prevailing CAT I massage licence requirements.
We regularly remind our staff not to make unrealistic or unethical promises or otherwise engage in unethical advertising and promotion. Strict action will be taken against non-compliant staff members.

We are committed to keeping customer data strictly confidential and to ensuring that customers’ particulars are solely for the purposes of completing sales transactions.